Router login. T he current list of equipment which needs returning which is -. Step 1 - Empty the new equipment out the box – when you receive the QuickStart kit. Now all a sudden at 03. com/recyclingkit but this link does not work please advise. Enter your details including your Account number, Name, Email Address, Mobile Number, and Delivery Address. At Clearabee we have a number of options that can see your routers and other items collected from your home. com, the comparison and switching service. This latest future-proof WiFi. O2 Recycle Login . 1 (192. This promotion means you won’t pay the usual setup fee of £35. Second, if you plan on disposing of the equipment yourself, make sure you do it safely. Step 4: Return or recycle your old Virgin Media router. Turn on and get connected. Most QuickStart kits have just 6 cables, connectors and powerlines to. Hey @mburnip12, thanks for reaching out to us on the forums page. On this letter, there is a label sticker. I'm a residential customer with a typical 500mbps package. Take the equipment and returns form to your nearest Virgin store. Do: use the Connect app to run a super-intelligent WiFi home scan. 11ax. We’ve been recognised year after year for providing the fastest widely available broadband speeds, and our Project Lightning network investment means that up to 17 million homes and businesses will be able to. It’s easy to Click & Collect your Virgin Media order with Yodel. Send the email to equipmentreturns@virginmedia. The BT Smart Hub 2 is one of the most advanced Wi-Fi hubs available, with seven antennas and access to a wide range of signals, while the Virgin Media Hub 5 is a Wi-Fi 6 router, meaning it is more. At least 30Mbps download speeds in every room or £100 one-off credit. Recycle mobile devices – select your model to see how you could turn your unwanted devices into cash with O2 Recycle. Mobile operator and broadband ISP Vodafone UK has today unveiled new changes that aim to encourage customers to repair, trade-in and recycle their old mobiles. The BT Smart Hub 2 is one of the most advanced Wi-Fi hubs available, with seven antennas and access to a wide range of signals, while the Virgin Media Hub 5 is a Wi-Fi 6 router, meaning it is more. Modem Mode basically means that your Virgin Media router no longer broadcasts a WiFi signal. Apps and extras. All that being said and done, I'm now getting emails and text about sending the old hub back. DO NOT reboot the hub but allow it 5 to 10 minutes for it to boot itself up. Click on the “> Check router status” button. The landlord scrapped it off and threw it away. You get the picture. SpeedQuickStart, set up and connections. . Take every available online business advantage, enjoy commercial dealings made quick, slick and wireless, and give your people the best internet access around. Eventually I got sent a returns box to return my old router, and was told Yodel will be in touch to arrange a collection. 1 router mode or 192. Depress the pinhole switch for a timed 60 seconds then release. So lets look at the problems that can happen. Redeem Offers. To return your equipment, simply click the link and follow the instructions. At TalkTalk, we're doing all we can to protect the environment. So I was sent the latest router which means I return the old router back in the same box the new one came in, as I have to return one of V6 TV boxes, can I return it in the same box as the router? (The email reminding me to return the router doesn't mention my V6 box on the items to return)What You’ll Need. Your logs are now deleted. If you do want to invest in better equipment, you would need to get either a…. No setup fee is available on all bundles, broadband & phone, and broadband only packages. The Virgin Media Hub 5 is a better router than the Hub 4. In your email, include your address, account number, area code, and other essential details. I spent a week looking through various whole-home wi-fi systems, having decided to make a one-off investment in a decent system - Netgear Orbi, Linksys Velop, Nest Wi-Fi and Ubquiti AmpliFi. In such cases, reach out to Virgin for assistance. You can also sell it online or through a used electronics store. co. Connect the Hub’s new power cable with the blue label to the back of the Hub, and plug the other end into a wall socket. More than 250,000 devices were recycled via O2 Recycle in 2022, with zero going to landfill and customers receiving more than £36 million in payments for their old, unwanted tech. _____ Scott My setup: VM TV 360 box, M350 Fibre broadband with Hub 3 in modem mode connected to a Netgear R7000 router. 5 months ago I was upgraded from Hub 3 to 5. Account - Mobile. Virgin has published guidance here . The 450Mb/s speed over WIFi is very decent indeed and it is most likely at the limit of what the mobile device is able to drawn and sustain over its internal WiFi adaptor. I’ve tried calling about a dozen times and the Indian call centres seem unable to understand. Whether you’re getting your broadband, tv or home phone set up, or have a technical issue that needs looking at, our friendly engineers are happy to help. 0 out of 5. The VM domestic HUBs also have some instances of resetting the SSID to the factory option. Follow the instructions on screen to finish your setup. I have forwarded ports 80 TCP & 443 TCP on my router & allowed 80/tcp & 443/tcp on the servers ufw, however, I am still having networking issues. virg. Set up a guest network. Click on the “Downstream” tab, copy the text and paste into your reply, do not take a screen shot. At this point I sent all my equipment back to virgin (2 tv set top box's and. Our most popular rubbish removal service is our ‘Man and Van’ collection. Ethernet cable is faintly easy to hide. 5G Port plugged into a switch to connect via cable one Wifi6 Access Point and a dedicated VPN Router? The LAN of the VPN Router will have a different Subnet (255. £8p/m extra or included with Gig1 or Volt. Once you’ve. 0. Am a little weary that if we recycle the kit that we might get billed for not returning it. on 25-11-2022 12:11. I switched mine out in November 2020 and it’s not skipped a beat since. When pin-hole resetting, this reverts the Hub back to its default Factory Settings, which include the network name and password on the bottom of your Hub. My Virgin media router is set to "modem-only mode" and I use an external WiFi router. £30-100 (that’s ~4->12 months of Max Pod rental) should sort it for most customers with an average property and usage. - 5374486. If you’re having problems with our broadband connection, visit our improve WiFi connection page. Customers can return. Severely lacking in features. The Super Hub 2ac looks almost identical to the Super Hub it replaces. This is tricky if you live in an older building or homes like barn conversions with solid obstructions. There are millions of old Sky boxes collecting dust in British homes, so we’ll show you how to recycle or sell yours. And it has set a target of helping consumers carry out 10 million circular actions by the end of 2025 – whether that’s sustainably recycling devices, returning old. Virgin Media are part of the Government approved "Distributor Take-Back scheme" (DTS). The only thing to allow for is that it comes with its own small power supply, so you'll need a spare wall socket or extension for power. 1 Kudo. Virgin Mobile. Our goal is to inspire everyone to recycle their obsolete TVs, computers, laptops, servers, copiers, routers, switches, printers, phones and other electronics rather than sending. Virgin has confirmed that its M500 service has now been increased from 36Mbps to 52Mbps, with the average upload speed for Gig 1 services rising from 52Mbps to. Here you’ll find all the help you need for Virgin Media related problems and issues. No, you can keep using the same phone you’ve always used. Broadband, TV and landline. Virgin Media was founded in 2006. Superhub 5 its great 👍. Given all the UK calls are recorded it will be verified that she told me to Bin it. ahhh the rubbish that is CS - you could try this. We're here to help get to the bottom of any broadband issues, and get your connection fixed and working as it should. Should all be working. Wearables. Hello, I recently moved into a rented property. If you’d like to change the delivery date of an order that has already been dispatched, you’ll need to contact the courier directly. Plug the cables into the Hub. Virgin Media; My Virgin Media; Shop;. Release the power button and wait for the router to turn off. You’ll then be able to use your same old phone to make. They will be charged for not returning any rented equipment that VM want back. uk 7. The guy stated make sure to take to a local dump and not just dump in a normal bin. I've called the customer service hotline multiple times, booked returns packaging to be sent to my house and my partner's house, yet no viable solution has been provided. Virgin Media O2 is already doing some great work in encouraging customers to recycle – nine million routers and set-top boxes have been refurbished and reused since 2014. Another option might include powerline. O2 shop or local council recycle yard. Phone. Design. If the VM hub and your PC are in different rooms, you would need to get a wi-fi adapter for the PC and connect wirelessly. We would like to show you a description here but the site won’t allow us. 4Ghz and 5Ghz channel support, the latter with three antenna. Dial 789 from your Virgin Media SIM or 0345 6000 789 from any other phone (standard charges apply) A return or exchange will be sorted for you in no time at all. Unpatched Vulnerabilities . Virgin Media’s latest Hub 5 has Wi-Fi 6, which should help you get strong speeds throughout the home. Virgin Media broadband customer reviews. Download the Virgin Media Connect app Troubleshooting 19 Get more from your kit Click System. 0 (or Super Hub 3) shares the same vertical form factor as its predecessors but adopts a more industrial, harsher, utilitarian design. You can ret. About our broadband help and support page. Have been told that some customers have been charged when not returning equipment, however included with the TV360 box have a leaflet stating please recycle your old kit. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. I) Find your Super Hub’s IP address (usually 192. Go to solution. Begin by accessing the settings of your. Virgin Media package. If you have spoken to someone that you know believe to be fraudulent and have been asked to install computer software, here are some simple checks you can carry out: Run a virus check on your computer. Hi, We actually left Virgin Media in March this year but still have the TiVo box and router. Options. Although it can look tidier, hidden corners of your. I'm a Very Insightful Person, I'm here to share knowledge. Broadband ISP Virgin Media UK (VMO2) has today followed yesterday’s information leak by officially unveiling their new Hub 5 router, which features faster wireless network speeds via Wi-Fi 6 (802. Lines are open 12pm-10pm, 7 days a week. Now, once you are in the router’s web portal, look for the Remote Managementoption. 168. Locate the Reset pinhole located on the rear of the Virgin Media router. change to Modem Mode you will need to use 192. The router is integrally attached to a white cable (a co-axial cable?) so we can't disconnect it. Plume supports Ethernet backhaul. Although Virgin Media WiFi includes content protection, to make sure you’re protected when you’re on the go, we recommend you install F-Secure SAFE. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. Here are five options to consider: Check with your internet service provider (ISP): Many internet service providers have their recycling programs or partnerships with organizations that accept old routers. Hi, Just recently upgraded from Tivo 500GB box to TV360. 06-05-2019 12:19. You do not have to return the router to NOW TV following cancellation or end of contract, unless you want them to recycle it for you (which is a service that they are obliged to offer). Our processes have been developed to minimize waste and. 0. Slow performance. Download your label, post it for free. This is because it’s necessary for connecting to the wider Virgin Media network. 1 in modem mode. Unplugged router, etc. And sure enough, the Hub 3 is capable of supporting download speeds up to 1Gb. Depress the pinhole switch for a timed 60 seconds then release. All the best. Our commitment to you Recycling return old 3. Broadband. London, UK – 16 March 2023: To mark World Recycling Day 2023, Virgin Media. Options. While your intentions are good, no ISP would allow this sort of thing due to the inevitable data protection implications. Experiencing Virgin Media broadband issues? From broadband setup to slow internet problems, find everything you. Adapt it as a wireless bridge. Many thanks, David. To find your nearest collection point, just go to recycle-more. Find our clever collection of Telly Hacks here, plus easy ways to stay connected here. At Virgin Media we’re working hard to make sure old customer equipment is disposed of properly and responsibly. [MOD EDIT: Subject title changed for clarity] - 5163069. Assuming your home network includes your own router put the 5 in modem mode. 4 GHz and 5 GHz wireless networks. BT charges for unreturned routers. 5 months ago I was upgraded from Hub 3 to 5. A router creates a WiFi network using radio waves and antennas to spread wireless signals around your home. Virgin Media says it has committed to net-zero-carbon and zero-waste operations by the end of 2025. If it doesn't unless you configured everything with static addresses it'll all pull IPs in the new range when connected to the new equipment. 13-12-2021 15:21. Hello, everybody, i have question regarding my router and internet, i have set my router and tv box up and i have the virgin 360 box and my router light has been orange since i set it up 2months ago, it says in the set up guide the light should be white which mean everything is running right, does the orange light mean i. Welcome to Virgin Media, home of Superfast broadband, TV, landline & mobile deals. Networking and WiFi. Last year, O2 Recycle saved more than 250,000 devices from landfill, with more than 92% of the handsets refurbished and resold. Accessing Your Router Settings. A quote from the top of the article at ispreview shows this "Broadband ISP Virgin Media UK (VMO2) has confirmed to ISPreview. Find your local recycling centre with our recycling locator tool. co. No broadband, no phone. Virgin Media will collect the equipment from customers' homes and provide a pre-paid returns label. But the part that says you should recycle some old items is wrong. Do i need to return a hub 3 router? I recently upgraded my router, but wasn't sent any return label,so just wanted to know what to do with my old router. To do this, you’ll need to wait until you receive your tracking email. Virgin Media owns and operates its. It’s only available at addresses that have had Virgin Media services in the past, so we’ll check to make sure your property is Virgin Media-ready when you make your order. Available with M50 broadband or faster. Connectors are two generations old, likely late NTL or very early Virgin Media (10+ years old). If you want a simple solution that just works I would go for this in modem mode: Deal: TP-Link Deco X55 AX3000 Whole Home AI-Driven Mesh Wi-Fi 6 System, Three Gigabit Ports, Coverage up to 6,500 ft2, Connect up to 150 devices, HomeShield Security, Pack of 3, Amazon Exclusive Gives a bit of. uk. It is usually a mail returns bag or a plain flat-pack returns box. Avoid thick walls. £8p/m extra or included with Gig1 or Volt. 3. They will be charged for not returning any rented equipment that VM want back. Anyone with the Hub 3 will have already received the update, but Virgin Media says those with an older Superhub 1 or 2 router can upgrade. Options. 1 if in modem mode) enter the ‘setting password’ found on the bottom of the hub, NOT the WiFi password. To run the scan, simply connect to your. You might get round this by setting the Sky router (if you can) to only use 2. The only thing you'll need to look out for is that the access point has DHCP disabled, or it won't work. Great!AX5400. We currently recycle the following products: TalkTalk Wi-Fi Hub and Wi-Fi Hub 2; Amazon eero 6 and eero 6 Pro Hi, Today I received an email from the following email address eq-rtns-noreply@virginmedia. I'm a Very Insightful Person, I'm here to share knowledge. com, the comparison and switching service. Send the email to [email protected] 16-10-2022 14:35. on 19-04-2023 16:36. Sign in to My Virgin Media a. dial 150 or 0345 454 1111 and follow the prompts to - 'thinking of leaving us' -- dont worry about that they do much more - open 8am -10pm 7 days a week - should take you to a UK call centre. A new recycle scheme developed by Virgin Media 02 has saved 250,000 from landfill in the last year alone. 8. From my understanding the Virgin Media router provided is essential for Internet and cannot be swapped for another, at least not the one I have. 13-12-2021 15:21. Also check out how to get started with TikTok , WhatsApp , Skype and Microsoft Teams! Router woes and intermittent drops are a thing of the past with these helpful little broadband hacks to help you get the most oomph from your WiFi. The second method is to send an email to Virgin Media requesting a return kit. 168. 29 Europe/London By Julian Clover. No knowing the layout of you home doing this might be less obvious than the thick VM cable. Yes, it's a Virgin Tivo Box, not the V6 but the older model (either 250 or 500Gb, can't remember!) with the curved front and you can record three programs while watching another. Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks The do's and don'ts. Returning some Virgin Media kit? We’ll show you how to put together your packaging and get everything wrapped up, so it reaches us safe and sound. Available with M50 broadband or faster. 1. Superhub 5 its great 👍. Further exclusions & legal stuff apply. However, with the Hub 5, Virgin Media might have made a router worth keeping. 168. How to Dispose of Old Routers. This is a great idea if you want to implement VPN services, QoS, or any other performance WiFi features that you are after. If the equipment is not returned within 15 days our collections team will be in touch to arrange an appointment to collected. If the equipment is not returned within 15 days our collections team will be in touch to arrange an appointment to collected. The best location for a router is a central location with a lot of open space and the fewest walls and doors. The. Step 4. Welcome to Virgin Media, home of Superfast broadband, TV, landline & mobile deals. Other routers do OK I leave the SH2 on 24/7 as well as my mac (just sleep the display) as it's better for them. Visitors will be able to use the internet but will not have access to other devices on your network. Tap OK to re-scan your wireless network for Virgin TV boxes. Virgin Fibre Areas only. on 26-09-2023 17:25. No need to log in - just click on the “Router Status” icon/text at bottom-middle (Hub3/4/5) or top/right (SH’s) - of the Login page. There was no label in the box but searches revealed that I could recycle via. Virgin Media O2 has made progress against its Better Connections Plan goals over the last 12 months, with key achievements across all. Although this question has appeared before the answers vary and I need definitive advice. O2 shop or local council recycle yard. Remove any unwanted software that may have been installed. uk with your account number and area code (off the top of your bill) and your returns pack will arrive in 7 to 10 days. Plug the cables into the Hub. Virgin Fibre Areas only. No setup fee is available on all bundles, broadband & phone, and broadband only packages. It is owned by Virgin Media O2, a 50:50 joint venture between Liberty Global and Telefónica. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides and answers – like our billing and payments help guides. Back in October we announced the launch of the new Hub 5 and we’ll be offering this to customers at no extra cost as part of a phased rollout. Information about your Super Hub router and 50Mbits Business Broadband. uk. Next, enter your username and password. 100. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. on 25-11-2022 12:11. uk. Make sure you are using the correct VM Wifi SSID and you are not using any VPN or Private. Our next-generation Hub works alongside Virgin Media’s ultrafast broadband network to deliver peak WiFi performance, thanks to WiFi 6. on 13-01-2023 12:13. I don't work for Virgin Media. We can certainly understand your concerns regarding the red light on your router as this generally a sign of an overheating issue. I have a large house and get full coverage. Keep the community welcoming for all. Alessandro Volta. Our next-generation Hub works alongside Virgin Media’s ultrafast broadband network to deliver peak WiFi performance, thanks to WiFi 6. From there, the setup is nice and simple. 0 on Trustpilot, though this is actually ahead of its closest competitors. Longer internal coax cables are available if placement of the Hub needs to be changed. NOTHING was mentioned in there and we had received no correspondence regarding it, and as it is SO old (and I mean old), we have. Instead of buying a new network switch to. You should look at getting a better router and use hub in modem mode. A rep from Virgin Media has today arrived at my front door with no prior warning asking to come in and collect old equipment. We would like to show you a description here but the site won’t allow us. O2 shop or local council recycle yard. Forum Member. It supports Wi-Fi 6 and also includes a 2. I've unplugged and restarted many times, but always return to a steady red light. Tablets. This service will see one of our professional waste operatives collect and load our van with any rubbish you need to get rid of. The Hub 5 is Virgin Media's latest router, supporting dual-band wireless channels and the latest WiFi 6 protocol, or 802. Step 4: Set Up Your Router Again. 100. . If you’re joining Vodafone, you’ll get a Vodafone Wi-Fi Hub router. Access the Router Settings. Is there a way that I can return this? I don't know any of the account details of the former tenant. The webpage should be updated shortly with the list of equipment that currently needs returning which is -. So I suggest you set the kit aside somewhere out of the way and await contact from the previous account holder when they try and get out of the penalty charge. Virgin Media was founded in 2006. If the plan is to cancel the Sky broadband and use the VM broadband then especially if there's a new cable required, do not phone to cancel the Sky broadband until after the VM connection is in. If you have purchased one of our Smart Home bundles with Google Nest (below) between 2/11/2020 - 20/11/2020 and you have a technical question then please call our dedicated Smart Home Help team on 0345 604 8859 *. Weve been with Virgin for YEARS. 1 is the correct address for the Hub in Router mode. I didn't get any information about recycling old router. Virginmedia is legally required to collect all waste electronic items for collection under the WEEE Regulations. Virgin's speeds are twice as fast for the same price, but I keep hearing from people that they sacrifice a lot on the router to make that happen. The webpage should be updated shortly with the list of equipment that currently needs returning which is -. In addition, the operator’s programme of refurbishing and reusing fixed line routers and TV boxes in Germany, Portugal and Spain will be “expanded to further markets. " Virgin seem to have disabled this feature and only support output from the Wifi Pod's ethernet port. If you’re using a third-party router or home mesh, such as the TP-Link Deco, Netgear Orbi or Google Wifi, this is the mode to choose. " When in Modem Mode, only one port on your Hub 5 will work - this will be Port 1. Broadband ISP and TV provider Virgin Media (VMO2) has announced the success of a new trial in the Scottish city of Glasgow, which managed to recycle the use of aggregate materials while rolling out their gigabit. You’ll then be able to use your same old phone to make. The top-end Virgin Media Hib 5 comes with five antenna, fewer than its rivals, but the overall specs should help your WiFi stretch even further into the home. Nip off one RJ11 plug and pass the cable through the hole in the wall for connection to the NTE5 socket, the remaining RJ11 plugs directly into the Hub. In a single year our connectivity: Supports 708 million credit and debit card transactions. Then send the equipment and returns form to the address provided on the returns form. Customers can return. . Please read the FAQ'sI've recently moved over to virgin media 200. Then, drop it off at a Yodel store. Here are some tips on how to do it: First, check with your service provider to see if they have a recycling program for old equipment. They detect the signals and send back data of their own via invisible WiFi. Connect the coaxial cable. Excludes broadband faults and broadband network outages. 184 Comments. Mobile. Reset Hub password. Disconnect your old Hub. A recent poll by Uswitch found that 42% of British homes have an unused Sky box in storage. With the Super Hub 2ac on your side you can do it all. Today we offer four multi award-winning services - fibre broadband, TV, mobile and home phone. Post: You will need to package up the equipment and enclose a returns form. Recycling return old 3. Use a safety pin or a similar tool to press and hold the pinhole for approximately 10 to 15 seconds. Switch your router on now and make sure it’s fully initialised (leave 5-10 min) and then put in the ethernet cable from its WAN port to the VM hub (any port will do). Although this question has appeared before the answers vary and I need definitive advice. This free software can turn a £100 router into something more like a £1000 router. This means you can set up multiple gateway pods by connecting them directly together via Ethernet to deliver the fastest possible performance to your devices. Simply text us on 07533 016 422 (for free on a Virgin Mobile) between 7am and 11pm Monday to Friday or 8am and 8pm Saturday to Sunday. This may also be called Administration, History, or Logs depending on your router. uk. Virgin Media Quickstart set up. Launched almost a year ago now, the redesigned Hub 3. Virgin Media says it has committed to net-zero-carbon and zero-waste operations by the end of 2025. Wait for a few seconds, and then press the power button to turn the router. on 19-03-2022 08:11. This latest future-proof WiFi. Thick walls have a big impact on your Wi-Fi signal strength. London, UK – 16 March 2023: To mark World Recycling Day 2023, Virgin Media. co/recycling for information on how to return or recycle old equipment,together with any associated items such as leads or power supplies. on 03-06-2023 09:36. A year since it launched its sustainability strategy, Virgin Media O2 has cut its carbon emissions by 29% against its 2020 baseline – the equivalent of nearly 150,000 car journeys from Land’s End to John O Groats. That's more than enough, even for VIVID 200 - and means it's future-proof enough for any improvements the provider makes to its services later on. co. Hub 3 has everything required to serve up to 516Mbps (M500) to your household, though you may struggle to get all of that speed to a single device over wifi, since the Hub 3 doesn't offer. Please read the FAQ'sWiFi hotspots. Any assistance welcome! Thanks. At last, save your settings. Virgin Media Hub 5 Wi-Fi 6 GIG 1 ReviewWatch more Home Networking videos Settings Password. Welcome to Virgin Media, home of Superfast broadband, TV, landline & mobile deals. Reduced its carbon footprint by 7% in. If it didn't do so it would soon run out of addresses. Joining in. It was launched in late 2021 and is available only to customers who take Virgin Media's fastest Gig1 plan.